Terms and Conditions

Refund and Returns policy

Parent Guide - no refunds provided.

121 consultation - full refund if cancelled more than 48 hours prior to session. 50% refund if cancelled between 48 and 24 hours prior to session and no refund for cancellations of less than 24 hours.

Delivery Policy

The Parent Guide is an ebook and any purchaser will receive instructions on how to download immediately after making a website payment. Hard copies are available for an additional cost (see Our Guide page) and will be posted at standard first class post rate within three working days of receipt of purchase monies.

Privacy Policy

Any personal data including names, email addresses, financial information, personal addresses or contact details will not be shared with any other party. School Appeals Services will retain your personal information for a period of time (three months) and then destroy any electronic and paper records.